SWR launch boarding assistance service in industry first

South Western Railway (SWR) has today announced the launch of Assisted Boarding Points - an industry first assistance service for its customers, allowing for a far more intuitive and efficient travel experience.

Customers at a host of SWR stations will now see dedicated Assisted Boarding Points on station platforms, where they can WhatsApp or call a dedicated customer service team,...

Plymouth, Truro and Penzance drop-in events announced to update residents on South West rail resilience progress

Network Rail has announced community drop-in sessions in Plymouth, Truro and Penzance to update local communities on ongoing work to improve the resilience of the stretch of railway that connects Cornwall and South Devon with the rest of the country.

The community drop-in events follow on from Transport Secretary Chris Grayling’s recent announcement that £80m will be made available to...

Find out more about plans to protect vital railway artery to the South West

Network Rail is holding a series of community drop-in sessions this autumn to update residents and the local community on its ongoing work to improve resilience of the railway between Dawlish and Teignmouth in Devon.

Three community drop-in events will be held in Dawlish, Holcombe and Teignmouth on the following dates:

• Wednesday 7 November - Teignmouth Library - 19A Fore St,...

Woman sexually assaulted on Plymouth to London train

Detectives from British Transport Police are appealing for information after a woman was sexually assaulted whilst travelling on a train between Plymouth and London Paddington.

Just after 9am on Friday 11 November, a 21-year-old woman boarded a train at Plymouth station, bound for London. During her journey a man sat next to her and then touched her inappropriately. She challenged the...

Rail passengers urged to check journey times

GWR is urging passengers to check journey times before they travel over the Christmas period as Network Rail carry out vital works to modernise the rail infrastructure.

Services will be altered between Thursday 24 December and Sunday 3 January as part of a programme of engineering in the Thames Valley needed for the launch of Crossrail in 2019, and continued works to electrify the...

CCTV appeal following sexual assaults on Plymouth to Penzance train

British Transport Police would like to speak to the man in this CCTV image after a woman and a teenage girl were sexually assaulted on a train in Cornwall – do you know him?

The two separate assaults took place on the 12.39pm Plymouth to Penzance train on Friday, 20 November.

A man asked to sit next to a 16-year-old girl, who he then went on to touch inappropriately. After the...

Multi-taskers making the most of train journeys

Plymouth residents are most likely to spend their journeys making new friends.

Four in five (80%) people surveyed in Plymouth consider themselves multi-taskers with some spending a third of the day attempting to juggle at least two things at once.

Research released today from CrossCountry finds that more than a quarter (29%) spend over four hours multi-tasking a day, and...

Frame Your Train competition returns

First Great Western (FGW) has announced the return of the award-winning Frame Your Train competition – running throughout August.

It calls on passengers travelling on First Great Western trains to reach for their smartphone, snap a view from the window, and upload the image to Instagram using the hashtag #FGWFrameYourTrain. All entries are then uploaded to an interactive map, and...

48-hour rail strike next week

The RMT’s ballot for both strike action and action short of a strike of all First Great Western members over the threat to jobs and safety from the introduction of the new Hitachi Inter-City trains has recorded overwhelming votes in favour:

Members of the union will walk out for 48 hours from 18:30 BST on 8 July.

The union said a guard should be kept on every train, but FGW...

Appeal after teen touched inappropriately on train

Officers from British Transport Police (BTP) are appealing for witnesses after a young girl was touched and spoken to inappropriately on a train towards Cheltenham Spa.

The offence took place on Monday, 4 May on the 2.17pm Cross Country service from Birmingham New Street to Plymouth, which arrived at Cheltenham at 3.15pm.

PC Ben Smith, investigating, said: “During the journey,...