South Western Railway

South Western Railway unveils new customer rewards programme

South Western Railway customers buying tickets through the company’s website are now eligible for exclusive deals and money off local attractions

South Western Railway (SWR) has unveiled a new rewards programme, offering customers discounts on local attractions across the region when purchasing tickets directly from the SWR website.

The new scheme, SWR Rewards, is completely free to...

SWR launch boarding assistance service in industry first

South Western Railway (SWR) has today announced the launch of Assisted Boarding Points - an industry first assistance service for its customers, allowing for a far more intuitive and efficient travel experience.

Customers at a host of SWR stations will now see dedicated Assisted Boarding Points on station platforms, where they can WhatsApp or call a dedicated customer service team,...

South Western Railway

SWR achieves national standard in customer service

South Western Railway (SWR) has been recognised for achieving the national standard in customer service, underpinning the company’s determination to improve the passenger experience in readiness for more people travelling on the railway after lockdown.

Every aspect of SWR’s customer facing departments underwent 18 months of rigorous examination before being awarded the ‘Putting the...

Reduced services running through Woking due to signal failure

There is currently a severely reduced South Western Railway service running between Woking and Surbiton, due to a power surge in the track circuit system earlier today. As a result SWR services are subject to significant delay, cancellation and disruption, with ticket acceptance and replacement buses in place.

Until further notice the following alterations have had to be made to the...

South Western Railway on the hunt for the UK’s favourite local businesses for the chance to win a business recovery package worth £12,000 

Local businesses have been some of the hardest hit by COVID-19 and the subsequent lockdown, and as restrictions begin to ease it is important now more than ever that we all support them. South Western Railway has today launched a campaign to celebrate local businesses across the region, with three tailored business recovery packages up for grabs.

South Western Railway is asking...