Trading Standards

Almost £60,000 of illegal tobacco seized

Illegal tobacco worth almost £60,000 has been confiscated from retailers across the region following a series of operations.

Led by Devon, Plymouth, Somerset, and Torbay Trading Standards and supported by HM Revenue and Customs and the police, the seizures were part of a three-day operation to disrupt the sale and supply of illegal tobacco.

In total 156,840 cigarettes (7,842...

Trading Standards urges renters not to be caught out by banned tenancy fees

Devon, Plymouth, Somerset and Torbay Trading Standards Service has launched a new campaign to help prevent renters in the region being caught out by fees that have now been banned.

The law on what landlords and letting agents can charge tenants when beginning, ending or changing their contracts has changed.

It means renters can no longer be asked to pay extra for things like...

Devon, Somerset and Torbay Trading Standards expands to include Plymouth

Devon, Somerset and Torbay Trading Standards expands to include Plymouth from April

Devon, Somerset and Torbay Trading Standards Service will merge with Plymouth City Council Trading Standards from April 1 2021.

All four authorities have approved the plans which will give them ‘greater clout’ at a time of financial pressure, regulatory change and increasing demand.

The newly expanded service will cover the entirety of the Heart of the South West Local...

Trading Standards, 24 Hour Emergency Services Limited

Drainage company admits 'unfair trading' and pays back £20k to victims

A drainage company has been fined £3,685 after pleading guilty to unfair trading and has paid back over £20,000 to victims across Devon, Somerset, Torbay, Dorset and Wiltshire following a Trading Standards investigation.

Dorset-based 24 Hour Emergency Services Limited, of Unit 1, 20 Wharfdale Service Road, Bournemouth, was investigated by Devon, Somerset and Torbay Trading Standards...

Trading Standards urges consumers to think before they buy online

Trading standards is advising online consumers in Devon, Somerset and Torbay to only buy from ‘reputable’ traders, and to refer to a new advice video if they experience any problems.

The new advice video has been commissioned by the Chartered Trading Standards Institute (CTSI) ahead of ‘Black Friday’ (Friday 27 November) and ‘Cyber Monday’, (Monday 30 November), the two big pre-...

Devon residents urged to remain vigilant as new COVID-19 scams continue to be identified

​ Devon, Somerset and Torbay Trading Standards Service is reminding residents to ‘stay home, stay safe and stay scam aware’, as new coronavirus (COVID-19) related scams continue to emerge.

Since the outbreak there has been a rise in scams exploiting the uncertainty surrounding coronavirus (COVID-19). These include medical kits that claim to prevent or cure the disease, counterfeit or...

Coronavirus: Trading Standards advice for hospitality industry this easter

Devon, Somerset and Torbay Trading Standards is reminding owners of guest houses, campsites and restaurants to remain closed this Easter to help combat coronavirus.

On March 23 the Government ordered hospitality businesses to close and said that people should stay at home and only essential travel is permitted.

With very few exceptions all hotels, bed and breakfasts, hostels...

Devon residents offered free car servicing quality checks

Residents in Devon and Torbay are being offered the chance to have an independent motor expert review the quality of a recent vehicle service.

The free quality check is part of Devon, Somerset and Torbay Trading Standards Service’s motor trade project, and is aimed at local residents who want assurances that their vehicle service was carried out properly.

The checks will take...

Trading Standards appeals to victims of loan sharks to come forward

Devon, Somerset and Torbay Trading Standards Service is urging victims of loan sharks to come forward, and has reassured them they can do so in the strictest confidence.

An estimated 310,000 households in the UK borrow from loan sharks every year, many over Christmas - but a relatively small loan can soon spiral into massive repayments.

Devon, Somerset and Torbay Trading...

Trading Standards warns of illegal skin lighteners

Illegal skin lighteners, containing potentially harmful products, have been found on sale in our region.

Devon and Somerset Trading Standards Service say that the creams are similar to products which have been on sale in London. Trading Standards officers have seized a considerable quantity of illegal skin lightening creams that were being sold over the internet by a Devon-based trader...