999 call handlers

999 call handlers speak out about abuse

South Western Ambulance Service NHS Foundation Trust (SWASFT) is reminding the public to respect its people when calling 999 for an ambulance this winter. Figures from the Trust indicate abuse against its 999 call handlers has more than doubled since the beginning of the full UK lockdown in March. Control room staff reported 77 verbal abuse incidents from callers between 23 March and 23...