Allison Homes retains five-star HBF customer satisfaction rating

Allison Homes is celebrating being awarded a coveted five-star Customer Satisfaction rating for another year. With its headquarters in Peterborough, Cambridgeshire, Allison Homes operates across the East of England, East Midlands and Southwest regions.

The HBF’s annual survey is one of the most respected benchmarks in the housebuilding industry, based entirely on feedback from homeowners. Allison Homes has been awarded the highest 5* award for another successive year.

This result demonstrates Allison Homes’ clear commitment to its customers, with performance driven by the experiences of homeowners and the dedication of its teams across all regions.

The result builds on the company’s progress from the past year, which has continued its significant investment in Allison Homes’ customer experience (CX) strategy. Through increased focus on staff training and development, alongside a greater emphasis on the role of Customer Experience Managers, the company introduced an enhanced customer journey designed to improve support at every stage of the homebuying process.

John Anderson, Chief Executive of Allison Homes, said: “I am exceptionally proud of the entire team for maintaining our high standard of customer service. This achievement is a testament to the dedication and care shown by colleagues across the business, who place our customers at the forefront of everything we do and ensure our work aligns with our vision to ‘be known as the homebuilder you can trust’.

“I am particularly proud of the satisfaction rating after our customers have lived in their new Allison home for over 9 month which now isn’t far off the 8-week standard. This illustrates our unwavering commitment to quality & service”

Allison Homes’ Customer Experience Managers provide a seamless point of contact from the home viewing stage through to the initial settling-in period through a comprehensive 23-point customer journey checklist. In conjunction with this, their Customer Promise, endorsed by the Consumer Code for Home Builders, provides transparent expectations and ongoing support, ensuring that every customer receives a high-quality, personalised experience throughout their homebuying journey and beyond. By implementing these improvements, customers have experienced significantly reduced snagging rates, and stronger relationships have been built between Allison Homes and its subcontractors.

David Hnyda, Group Sales and Customer Director of Allison Homes, said: “This recognition reflects the work that has gone into strengthening our customer experience strategy and ensuring homeowners feel supported throughout their journey with us. From their first enquiry through to moving in and beyond, our teams are committed to delivering a positive experience for every customer.”

Earlier this year, Allison Homes also announced the completion of a £165 million finance facility to support its continued expansion across the East of England, the Midlands and the Southwest. The refinancing package was agreed with three major funding partners: HSBC, NatWest and Homes England, the government’s housing and regeneration agency.

With this financing package in place, Allison Homes is aiming to accelerate its growth plans and deliver up to 2,000 homes annually across its operating regions.

To find out more about Allison Homes, visit www.allison-homes.co.uk