Business

Creating a Culture of Support: Team Lessons From Syncora Limited

Support is one of those things customers only notice when it’s great or when it’s terrible. One bad experience can be enough to make people leave.

This article breaks down the team habits behind consistent, human support, using lessons from Syncora Limited on how to build a culture where quality help scales without feeling robotic.

Why Support Culture Is Not Just a Department...

How Local Devon Businesses Use Sticky Labels to Stand Out at Markets and Farm Shops

Walk through any Devon farmers' market on a Saturday morning and something becomes clear within minutes. The stalls that draw the biggest crowds aren't always selling the best products. They're selling the best-looking ones.

From Totnes to Barnstaple, Exeter Quay to Tavistock Pannier Market, small producers across the county are discovering that professional labelling can make the...

Why Psychiatric Care Has Always Been the Hardest Specialty for Generic EMRs to Handle Well

There is a particular frustration that mental health clinicians describe when talking about the electronic medical records systems they're asked to work in. The systems were designed around the rhythm of a primary care or hospital outpatient visit. Fifteen to twenty minutes. Structured assessment, plan, and documentation. Coded diagnosis. Medication reconciliation. Sign and move on. The...

The Quietly Changing Rhythm of How UK Small Businesses Manage Their Energy

There is a particular Friday morning ritual that small business owners across the UK used to perform somewhere around the time their energy contract was due to expire. Phone the current supplier. Get a renewal quote. Phone two or three other suppliers. Get a few alternative quotes. Spend an hour comparing standing charges, unit rates, contract lengths, and the fine print about exit fees. Sign...

Why Devon Businesses Are Missing One of the Most Straightforward Cost-Saving Exercises Available to Them

Devon businesses know how to shop their utilities. Electricity gets reviewed at renewal. Gas gets shopped competitively. Telecoms contracts get renegotiated when the renewal date approaches. The discipline of treating utilities as procurable categories rather than fixed costs has spread through the South West business community over the last decade in roughly the same way it spread across the...

The South West’s biggest tech celebration returns for 2026

Companies progressing technology and innovation across the South West of England are being put on alert as the Tech South West Awards 2026 officially opens for entries.

From trailblazing startups and game‑changing scaleups to inspiring leaders and teams driving global change, the awards shine a spotlight on those redefining what’s possible, tackling real‑world challenges and putting...

Pall-Ex Group set to invest £8m into new sustainable SW logistics hubs

Plans for two brand new South West hubs have been revealed by leading logistics network, Pall-Ex Group , as it earmarks an £8 million investment for strengthening its services across the region.

The South West peninsula, often known as the ‘final frontier’, has historically been one of the most challenging delivery locations in the UK due to its landscape. In spite of that, the...

How regulated industries are changing compliance expectations for accountants

Compliance for UK accountants has changed considerably in a short space of time. Clients operating in heavily regulated sectors now arrive with far more complex obligations than they did even three years ago. That complexity flows directly into the work accountants must perform, and the standards they must meet, simply to serve those clients well.

This isn't a theoretical concern....

New Enable Law legal director Charlotte Morgan

Plymouth solicitor celebrates promotion to key role at leading regional law firm

Personal injury specialist Charlotte Morgan has been promoted to the position of legal director by Plymouth-headquartered Enable Law as the firm continues to strengthen its South West presence.

Charlotte will drive forward Enable Law's personal injury work across Devon and Cornwall following her promotion which follows a series of successful complex and high-value cases in which she...

A UK tradesperson working at height with full safety equipment and scaffolding

UK Working-at-Height Risk Assessments

Working-at-height incidents remain one of the leading causes of serious injury and fatality across UK construction and trades. The HSE figures are sobering. Falls from height accounted for the largest share of work-related fatalities in recent reporting periods. The gap between sites that run rigorous risk assessments and those that do not produces the difference. The risk assessment is the...

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