How to Deal with GamStop Not Working Issue

David Banks
Authored by David Banks
Posted: Sunday, July 20, 2025 - 09:55

GamStop is a multi-operator scheme that was officially launched in 2018. It helps players control their online gambling habits by allowing them to self-exclude from websites registered with the scheme. But, although it is a helpful and widely used tool, recent GamStop reviews show that it isn’t perfect. Sometimes, the system fails to provide the necessary restrictions and protect vulnerable players. Well, this page will explain to you why that happens and, most importantly, what you can do to handle the situation in the best way possible. Keep reading to find out all the details.

Common Causes of GamStop Doesn’t Work

The GamStop self-exclusion scheme is a free tool. It allows you to block all gambling websites and applications that are licensed in the UK. So, if you notice that your access to a gambling website has not been restricted, check the site’s licensing first. Online casinos not on GamStop are also available online, so that might be the reason why you can access them. Below, we describe some of the main reasons for the ineffectiveness of GamStop.

  • Technical Issues

One of the main causes for the disruption of the effectiveness of GamStop is glitches and minor technical issues. There might be some network and connectivity problems, software bugs, and server errors. However, resolving them quickly and efficiently is essential.

  • Delayed Implementation

If you don’t understand how GamStop works, know that it relies on the registration of casino operators and timely updates. Whenever there is a delay in the update process, you will have access to gambling websites despite your active self-exclusion.

  • VPN Usage

When you use VPNs, it seems like you are accessing the website from a different place than where you are. So, even if you have an active self-exclusion, a VPN will still let you access gambling sites online.

  • Non UK Operators

Online casinos based outside the United Kingdom aren’t part of the GamStop scheme but operate independently. So, if you have signed up with the scheme, it will only block UK casinos while you can still access those from other countries.

Steps to Take When GamStop Fails

When you see that GamStop fails to block your access to online gambling sites, you must respond proactively. Well, in order to do that, there are some crucial steps that you need to complete. Remember that you have to take action and do it quickly to prevent further issues. That is, especially if you are a problem gambler who has just started recovering. Here’s what you need to do:

  • Verify Self-Exclusion Status

Log into your GamStop account and review your self-exclusion details. Check if your self-exclusion period is still active and whether you need to make any adjustments or updates. If you need help, don’t hesitate and contact GamStop support.

  • Document Technical Issues Encountered

Keep detailed records of all the issues you encounter, including website malfunctions and error messages. Write down the date and time and the actions that led up to these issues and report them to GamStop support.

  • Explore Alternative Options

Exploring alternatives when GamStop fails is very important. For example, if you make a comparison of BetBlocker and GamStop, you will see that BetBlocker offers several favourable features. They will enhance the effectiveness of GamStop and hugely benefit you.

Alternative Options To Check While GamStop Is Not Working

When GamStop is not working, it’s important that you remain in control of your online gambling habits using alternative options. You should consider other responsible gambling tools and resources. Also, you can seek help and support from gambling addiction helplines. Below, we provide some alternatives to help you manage your gambling behaviour. Read more about each and pick a suitable option.

Try Gamban Instead

Rather than completely relying on GamStop, you should also consider using Gamban as a great alternative to control your online gambling. The Gamban software is free and can be quickly installed across devices. Once you do it, it will immediately block your access to thousands of gambling websites and apps. Then, once your subscription ends, you can get off Gamban just as easily. Keep in mind that the Gamban software works on desktop computers, tablets, and smartphones. It offers robust features and benefits to help you stay on track.

Use Other Gambling Blockers

If you think Gamban is not the right fit for you, don’t worry because multiple other options are available online. Thanks to them, you can still manage your gambling habits effectively. Regardless if you are seeking professional support services or alternative software solutions, you will surely find a suitable option. Check out the list below as we provide some viable choices for you to try.

  • BetBlocker

The BetBlocker app is free to use and available worldwide. It can be installed in minutes on any device without registration. But remember that bypassing BetBlocker is impossible, and you cannot remove the tool while there is an active restriction.

  • GamCare

GamCare is an independent organisation that provides support and counselling for problem gamblers. Each GamCare review highlights its effectiveness and confirms its status as a trusted resource that complements self-exclusion tools such as GamStop.

  • Gamblock

For those who are unsure what Gamblock is, it is another powerful tool for blocking gambling. What sets it apart is its use of sophisticated analyses to block new software and websites, and it doesn’t require constant updates.

  • Others

If none of the options listed above work for you, you can check other gambling blockers reviews. They provide more details about each blocker, considering user experiences, reliability, and customer service to help you decide which one suits you best.

Use Internal Limits of The Casinos

Most online casinos offer their own self-exclusion and responsible gambling tools. Well, using them is also an effective strategy. By setting these internal limits, you can establish strong boundaries and stay in control. For example, you can set deposit limits to cap the amount of money you put into your gaming account. Loss limits will prevent overspending, and timers will limit the time you spend on gambling sessions. Overall, these casino limits will minimise the risks of overuse.

However, online casinos ohne OASIS may not always enforce such strict tools by default, which is why players should be extra cautious and take personal responsibility when gambling on platforms outside the German self-exclusion system.

How Can I Contact GamStop Support for Assistance?

You can use multiple methods to reach GamStop customer service. First, there is a live chat option on the site available every day from 10 AM to 8 PM. Another option is to use the GamStop contact number and chat with an agent during the same hours. Finally, you can reach out by filling out a form or sending an email, and the customer service team will contact you as soon as possible.