Patients who attended a popular Plymouth hospital in December have given it a score of 99.8% in a national audit which asks “would you recommend this hospital to friends and family?”
Since March last year the team at Practice Plus Group Hospital Plymouth (formerly Peninsula NHS Treatment Centre) have constantly changed the way the hospital operates to support the local NHS trust and its patients through the pandemic. Since September the hospital has been able to see and treat a limited number of its own patients, whilst continuing its support of the local NHS Trust
While there has been much change one thing has remained constant, and that is the popularity of the hospital among its patients - a fact borne out by the latest results from the national Friends and Family Test (FFT).
Throughout December the hospital was scored by 517 patients, an impressive 99.8% of whom would recommend it to their family and friends. Its ophthalmology service, day ward, inpatient ward and outpatient department all achieved a score of 100%.
All providers of health care are required to carry out the Family and Friends Test as part of the NHS’ commitment to improving the patient experience. The results of the test rest on the level to which a patient would recommend a health care facility to their nearest and dearest.
The hospital team are urging patients who have an outpatient appointment or who are due for surgery to attend as planned despite the introduction of a national lockdown. The team at Practice Plus Group Hospital Plymouth are advising patients that, unless they are told otherwise by the hospital, all planned treatments and appointments will go ahead. They also ask that patients attend on their own unless there is a genuine reason for someone to accompany them, for example as a carer, interpreter or other supporter. If you do need to be accompanied please let them know prior to attending your appointment.
Patients can be assured that all treatments and appointments take place in a COVID-secure environment.
Practice Plus Group Hospital Plymouth was the first hospital of its kind to be rated ‘Outstanding’ by the Care Quality Commission.
The hospital is popular with patients. Comments from its Facebook page include: “Thanks for my wonderful care”; “Amazing place”; “They made me feel in safe hands”, and; “Excellent from the moment I stepped through the door.”
Margaret Mahoney, Head of Nursing and Clinical Services at Practice Plus Group Plymouth, commented: “We appreciate it when our patients take the time to let us know what they think of the care they have received – their feedback helps us to improve our service still further. At the moment we are continuing to carry out planned treatments and we encourage patients to attend their appointments and come in for care despite the national lockdown.”